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New Context-aware AI drafts

Support that already knows the order.

One inbox for WhatsApp, email, SMS, Viber and RCS — with live order, shipment and payment context beside every conversation.

Start free trial Book a demo

No credit card required Keep your existing tools

Plugs into the stack your team already runs

11 integrationsacross messaging, commerce, payments and CRM — feeding one conversation view.

Features

Everything between “customer asked” and “resolved.”

Each part of SignalBX removes one reason customer work stalls: missing facts, buried urgency, or an unowned next step.

Unified inbox

WhatsApp, email, SMS, Viber and RCS land in one verified, de-duplicated queue.

Explore the inbox

Commerce context

Orders, shipments, payments and refunds open beside the message — read-only and always linked.

See the context panel

AI intelligence

Intent, sentiment, priority and escalation risk — scored before anyone opens the thread.

Readable automations

Triggers, conditions, delays and actions you can inspect step by step.

CRM sync

Contacts, conversation notes and buying signals flow to Salesforce, HubSpot or Zoho.

CRM integrations

Scoped access

Six built-in roles, 50 named permissions and expiring API keys per integration.

Security & access

How it works

From first message to resolved, in three steps.

  1. 01

    Connect channels and your store

    Authorize your messaging channels, then link Shopify, Stripe or Razorpay. Nothing to migrate — your existing tools keep working.

  2. 02

    SignalBX links the context

    Every inbound message is matched to the customer, their orders, shipments and payments — then classified for intent and priority.

  3. 03

    Resolve with the next action ready

    Agents get the facts, an editable draft and a suggested route. Automations take the repeatable parts off their plate.

SignalBX by the numbers

messaging channels in one queue
5
automation trigger types, from keyword to webhook
6
named permissions across six built-in roles
50
extra tabs to find the order behind a message
0

Customers

Teams that stopped reconstructing the customer.

Sample stories shown while we collect quotes from early customers.

Sample

“Our agents used to keep Shopify, Razorpay and WhatsApp Web open side by side. Now the order is just there when the message arrives, and “where is my parcel” takes one reply.”

Mira KapoorHead of Customer Experience, Loomwell Home
Sample

“Priority scoring changed our mornings. Duplicate-charge and missed-delivery threads float to the top, so the team starts with the conversations that can actually turn into chargebacks.”

Daniel OkaforSupport Operations Lead, Tidewater Supply Co.
Sample

“We wired keyword triggers to our return policy in an afternoon. Because every step is visible, I can show finance exactly why a refund link was sent.”

Ananya IyerFounder, Kesar & Clay

Pricing

Simple plans that grow with your queue.

Start free. Upgrade when your team does.

Starter

For small teams bringing every conversation into one place.

$49 / month · billed monthly

Start free trial
  • Up to 3 seats
  • WhatsApp and email inbox
  • Shopify order context
  • AI intent and priority
  • Email support
Most popular

Growth

For support teams that run on context and automation.

$149 / month · billed monthly

Start free trial
  • Up to 10 seats
  • All five channels
  • Stripe and Razorpay payment context
  • AI drafts and translation
  • Automations and segments
  • Campaigns with delivery reporting

Scale

For multi-brand operations with security and CRM needs.

Custom volume-based

Talk to sales
  • Unlimited seats
  • Salesforce, HubSpot and Zoho sync
  • Custom roles and scoped API keys
  • Priority onboarding
  • Dedicated support channel

Preview pricing — final plans will be confirmed at launch. Ask about early-access terms.

FAQ

Questions, answered.

Something else on your mind? Email the team.

Do we need to replace our existing channel and commerce tools?

No. SignalBX connects to the providers you already use and keeps a normalized view of their messages and commerce data. Your team can keep using Shopify, Stripe, Razorpay or your CRM as before.

Which channels and integrations are supported?

Messaging: WhatsApp, email, SMS, Viber and RCS. Commerce and payments: Shopify, Stripe and Razorpay. CRM: Salesforce, HubSpot and Zoho CRM.

Does the AI ever reply to customers on its own?

No. Drafts and translations come back as editable text. Sending is always an explicit action by an agent or by an automation you configured and can inspect.

What order information can agents see?

Linked customer profiles show read-only orders, line items, shipments, tracking events, payments and refunds — subject to what each connected provider makes available.

How do we control who can see what?

Every workspace is tenant-scoped. Start from six built-in roles or compose custom roles from 50 named permissions, and give each integration its own expiring API key.

Can we try it before committing?

Yes. Start a workspace without a credit card, connect a channel and your store, and see your real conversations with order context before choosing a plan.

Put the answer beside the message.

Connect your first channel and store today. Your next “where is my order?” takes one reply.

Start free trial Book a demo